Veterinary Triage

Triage Tools

Thank you for choosing Points East Veterinary Emergency Hospital. Due to increased case volume, our wait times can become very extended. If you are not sure if your pet needs to be seen right away or have questions you hope to have answered for during your wait, we have partnered with two companies to help you assess your pet’s medical situation and needs.

If you would like to speak directly to a veterinarian, you may call VetTriage. The VetTriage veterinarians are available 24/7. For a $50.00 charge, a VetTriage veterinarian will assess your pet on a live video chat to determine if your pet requires immediate emergency care while answering any questions you may have.

If you would like to evaluate the urgency for veterinary care and do not wish to pay a fee, you contact Petriage. The free Petriage Analysis tool is available 24/7 and helps you make informed decisions about the need for veterinary care. The app gives pet parents real-time results and recommendations while evaluating pet symptoms on a four-point scale: Non-threatening, Worrisome, Urgent, Emergency. You will not speak to a veterinarian. There will not be a charge to you.

Contact The Office

PHONE: (910) 864-2844
EMAIL: [email protected]

Office Location

3635 Sycamore Dairy Road
Fayetteville, NC 28303


Weeknights: 6pm-8am
Weekends: 24 hours
Holidays: 24 hours

COVID-19 ANNOUNCEMENT: Due to the recent increase in COVID-19 cases, we are now requiring all staff and clients to wear masks while in the building, regardless of vaccination status. The safety of both our staff and clients is of the utmost importance to Points East Veterinary Emergency Hospital. Thank you for your continued support.
This is default text for notification bar